Privacy Policy
1. Introduction
This Privacy Policy describes how Metabo Drops ("we," "our," or "us") collects, uses, and discloses your personal information when you visit our website, make a purchase, or otherwise communicate with us. We value your privacy and are committed to maintaining the security and confidentiality of your personal details.
2. Information We Collect
When you interact with our website or place an order, we may collect several types of information, including:
- Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
- Order Details: Items purchased, order value, payment status, and order fulfillment history.
- Device & Browsing Data: IP address, browser type, operating system, pages visited, time spent, and referring URL collected automatically via cookies and web logs.
- Customer Communications: Details shared when contacting our support channels regarding questions, shipments, or refunds.
3. How We Use Your Information
We use the information we collect for business operations and customer service purposes, specifically to:
- Process orders, process payments, and arrange prompt order fulfillment and shipping;
- Facilitate customer service requests and process refunds under our 60-Day Money-Back Guarantee;
- Screen transactions for potential fraud, unauthorized activity, and payment disputes;
- Analyze site traffic to improve website structure, design, and user experience;
- Comply with applicable legal, tax, and regulatory requirements.
4. Payment Processing and Third-Party Retailers
We do not store complete payment card credentials on our servers. When purchases are processed, billing and payment operations are handled securely through trusted payment gateways and retailers such as ClickBank (Click Sales, Inc.). These third-party processors adhere to strict standards set by PCI-DSS (Payment Card Industry Data Security Standard) to ensure the secure handling of credit and debit card information.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking tools to maintain website functionality, analyze usage, and measure marketing campaigns. You may choose to disable cookies through your individual browser settings; however, doing so may affect the proper functioning of certain areas or checkout features on our website.
6. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with vetted service providers who assist us with web hosting, logistics and shipping partners, payment processing, fraud prevention, and analytics tools. We may also disclose records if required by law, subpoena, or to protect our legal rights.
7. Data Security and Retention
We maintain appropriate physical, administrative, and technical safeguards designed to protect personal data from accidental loss, unauthorized access, alteration, or disclosure. We retain your personal data only as long as necessary to fulfill the purposes for which it was gathered, handle warranty or refund requests, and satisfy accounting or legal obligations.
8. Your Privacy Rights
Depending on your location, you may have statutory rights regarding your personal information under frameworks like GDPR, CCPA, or applicable state laws. These may include the right to access, correct, update, or request deletion of personal information stored about you. To exercise these rights, please contact our support team.
9. Updates to This Policy
We reserve the right to revise this Privacy Policy periodically to reflect updates to our operational, legal, or regulatory standards. The revised document will be published on this page along with an updated effective date.